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Elements and Performance Criteria

1. Identify tasks to achieve team goals
2. Identify and agree on team goals with team members input
3. Identify tasks required to achieve team goals
4. Identify team and individual safety responsibilities
5. Allocate responsibilities of individuals within the team
6. Ensure designated team goals are met by identifying strategies and timelines required to complete each task

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Regulatory framework	The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following: legislative requirements, including work health and safety (WHS) industry codes of practice and guidelines environmental regulations and guidelines Australian and other standards licence and certification requirements
Procedures	All operations must be performed in accordance with relevant procedures. Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following: emergency procedures work instructions standard operating procedures (SOPs) safe work method statements (SWMS) formulas/recipes batch sheets temporary instructions any similar instructions provided for the smooth running of the plant
Identifying team goals	Team goals will be identified from workplace documentation, including one or more of the following: procedures material safety data sheets (MSDS) job cards maintenance logs plant drawings daily nominations tool box meeting sales/marketing request memos, faxes and emails identifying output or other goals
Problems	Problems include one or more of the following: conflict between the team members conflict between different team goals current process capacity/capability will not allow achievement of goals conflict between work teams and/or the achievement of their goals availability of resources (people, time, plant/equipment, finances and materials)

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

read and interpret workplace documentation to identify team goals

use interpersonal skills to:

build rapport, trust and respect with individuals who have diverse work styles, aspirations, cultures and perspectives

facilitate team agreement on team and individual goals, timelines and allocation of tasks

encourage and support team members to work towards the achievement of goals

assist individual to make decisions about achieving goals

facilitate processes to support team performance, including:

planning of team’s activities

monitoring progress towards goals

taking corrective action

identify and take appropriate action on problems and potential problems.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

types of interpersonal skills and application to team performance, including:

building rapport, trust and respect

verbal and non-verbal communication

questioning, listening and reflecting

giving and accepting feedback

establishing a safe environment for open communications

impact of individual tasks on the completion of team objectives

conflict resolution techniques

capacity/capability of the equipment/process

relevant equipment and operational processes

targets and measures for production output and quality.

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